Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSPIM403 Mapping and Delivery Guide
Educate clients on personal injury management issues

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSPIM403 - Educate clients on personal injury management issues
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to educate clients on personal injury management issues by researching and providing information in a readily understood and accepted manner. It covers the application of sound industry and product knowledge including a working knowledge of relevant State or Territory legislative requirements.It applies to individuals who have well developed interpersonal skills and a broad knowledge base of the sector, services and organisation. They have responsibility for case management and the development of customised strategies.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to:

office equipment, technology, software and consumables

organisational records, policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify, develop and implement strategies to educate clients
  • Research and establish personal injury management educational needs of clients
  • Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies
  • Develop a variety of strategies to educate personal injury management clients in effective work practices
  • Develop promotional material using appropriate media and a style and quality to suit audience
  • Seek client feedback and use to improve the provision of education
  • Obtain cooperation and support from local industry employer organisations
       
Element: Educate clients in the workplace
  • 2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues
  • Facilitate group and individual learning processes and provide advice and support in a timely manner
  • Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities
       
Element: Present information at meetings, seminars and public forums
  • Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary
  • 3.2 Use presentation and training methods appropriate to the clients' background and aptitudes
  • Use presentation equipment and materials correctly and efficiently
  • Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify, develop and implement strategies to educate clients

1.1 Research and establish personal injury management educational needs of clients

1.2 Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies

1.3 Develop a variety of strategies to educate personal injury management clients in effective work practices

1.4 Develop promotional material using appropriate media and a style and quality to suit audience

1.5 Seek client feedback and use to improve the provision of education

1.6 Obtain cooperation and support from local industry employer organisations

2. Educate clients in the workplace

2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues

2.2 Facilitate group and individual learning processes and provide advice and support in a timely manner

2.3 Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities

3. Present information at meetings, seminars and public forums

3.1 Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary

3.2 Use presentation and training methods appropriate to the clients' background and aptitudes

3.3 Use presentation equipment and materials correctly and efficiently

3.4 Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations

Evidence of the ability to:

interpret and comply with industry and organisational obligations and objectives, including relevant legislative requirements

deal with questions relating to all aspects of the business and issues that arise for clients

apply sound advocacy skills to convince clients of the benefits of the personal injury management system using a thorough grounding in return to work and health strategies and methods

identify and present on issues of relevance to clients.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline the critical features of common law, legal systems and procedures, and relevant legislation

outline the key organisational policy, procedures, underwriting guidelines and authorities

identify the features and uses of information and communications technology relevant to the education of clients

compare and contrast return to work strategies and methods

describe the key features of risk prevention methods and application

analyse and interpret:

industry sector and organisational policy wording

industry sector compliance requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify, develop and implement strategies to educate clients

1.1 Research and establish personal injury management educational needs of clients

1.2 Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies

1.3 Develop a variety of strategies to educate personal injury management clients in effective work practices

1.4 Develop promotional material using appropriate media and a style and quality to suit audience

1.5 Seek client feedback and use to improve the provision of education

1.6 Obtain cooperation and support from local industry employer organisations

2. Educate clients in the workplace

2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues

2.2 Facilitate group and individual learning processes and provide advice and support in a timely manner

2.3 Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities

3. Present information at meetings, seminars and public forums

3.1 Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary

3.2 Use presentation and training methods appropriate to the clients' background and aptitudes

3.3 Use presentation equipment and materials correctly and efficiently

3.4 Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research and establish personal injury management educational needs of clients 
Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies 
Develop a variety of strategies to educate personal injury management clients in effective work practices 
Develop promotional material using appropriate media and a style and quality to suit audience 
Seek client feedback and use to improve the provision of education 
Obtain cooperation and support from local industry employer organisations 
2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues 
Facilitate group and individual learning processes and provide advice and support in a timely manner 
Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities 
Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary 
3.2 Use presentation and training methods appropriate to the clients' background and aptitudes 
Use presentation equipment and materials correctly and efficiently 
Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations 

Forms

Assessment Cover Sheet

FNSPIM403 - Educate clients on personal injury management issues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM403 - Educate clients on personal injury management issues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: